Our online and in-store promotions may vary, so the same Black Friday offers are not necessarily available on both our website and in our physical stores.

The following store will also be running Black Friday offers:

Copenhagen Store
Kronprinsensgade 14
1114 Copenhagen K, Denmark

Black Friday opening hours:

• 27 November: 10:00 - 20:00
• 28 November: 10:00 - 17:00
• 29 November: 11:00 - 16:00

We recommend visiting the store to explore the available assortment and current offers.

Due to increased order volumes during peak periods, both our warehouse and our shipping carriers may experience delays. As a result, we cannot guarantee the delivery dates displayed at checkout or in tracking updates.

This may especially affect Express Delivery orders, where delivery times can be longer than usual despite the expedited service. We recommend placing your order as early as possible to avoid disappointment.

During busy periods, we are unfortunately not always able to update delivery details before an order has been dispatched from our warehouse.

If you've entered an incorrect shipping address, you may be able to update your delivery details directly through UPS My Choice or DHL On Demand Delivery, depending on the carrier handling your shipment.

Alternatively, you can contact the shipping carrier directly to request an address update. Please note that address changes are subject to the carrier's policies and may not always be possible once the parcel has been dispatched.

For the countries listed below, all customs duties and import taxes are included in the total price shown at checkout. We ship under the Delivered Duty Paid (DDP) model, which means you will not be charged any additional fees upon delivery.

• United States
• United Kingdom
• Norway
• Switzerland

If you are ordering from a country outside the EU that is not listed above, please note that customs duties, import taxes, or handling fees may apply. These charges are determined by local customs authorities and are the responsibility of the customer.

We’re sorry to hear that an item in your order was out of stock.

If you are interested in purchasing the same item and the website indicates that only one or a few units remain available, please contact our Customer Care team at customercare@lesdeux.com. They will be happy to verify whether the item is still available or if the stock discrepancy is due to a technical issue.

If the item is currently sold out on the website, we recommend using the "Notify me when available" feature on the product page. By signing up, you will receive an email notification as soon as the item is back in stock

If you'd like to cancel your order, please contact our Customer Care team with your order number as soon as possible. Please note that we're unable to make changes to an order, we can only cancel it, so you're welcome to place a new one instead.

If you've already received a shipping confirmation, we're no longer able to cancel or change your order. In that case, please refuse the delivery or return your order in accordance with our standard return policy.