Payment:

Les Deux accepts the following:

  • PayPal
  • Visa
  • Apple Pay
  • Mastercard
  • Visa Electron
  • Google Pay

All prices on this site are GBP and include United Kingdom VAT. Policy: When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the case that our stock level was incorrect at the time we received the order.

If we should be unable to deliver the order or parts of it, we will contact you by e-mail or phone, and give you the opportunity to cancel the order.

Delivery

Delivery

Free delivery for orders above £100 in United Kingdom with DHL ODD.

United Kingdom

Delivery method

Lead time
Price
Free shipping above
DHL Economy ODD
2-4 Business days
£10
£100

DHL Express ODD

1-2 Business days
£15

When your order leaves our warehouse you will receive a tracking number via e-mail which can be used to track your order.

GENERAL

Only United Kingdom VAT (value-added taxes) is included in the price. Please note that in some countries, the legislation demands national VAT and/or additional fees on the goods. Les Deux is not responsible for any of these costs which may occur - please check your respective country's rules and regulations.

Return Policy

You are always entitled to an exchange or refund within 28 days after you have received your package, as long as the item has not been used.

All original packaging, price labels, etc. shall be returned with the product without having been tampered with. Returned items should be in good and undamaged condition.

Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. Also, please enclose your receipt and a short explanation as to why you wish to return the package. NB. In the case of returns or exchange of goods, the shipping cost is held by the customer.
If the item has to be exchanged, and the wished item is out of stock the money will automatically be refunded.

Return address:

Les Deux ApS
Oldenvej 29A
3490 Kvistgaard

CVR nr.: 33506465
Mail: info@lesdeux.com

Complaints:

If you should have any complaints regarding wrong, damaged or missing items, please contact us asap:

When shopping at our webshop, you have a 24-month warranty. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.

The complain/appeal must be given within a reasonable time after you have discovered the defect in the product. If a complaint is given to Les Deux ApS within two months after the defect is discovered, the complaint will always be timely. We will refund reasonable freight costs that you may have in connection with returning the product when the claim is justified.

When you return the product, please describe the problem as fully as you can.

Please use our return form. It is a requirement.

Support:

Mail: info@lesdeux.com

We would love to hear from you about any complaints, but if you wish to forward your complaints any further you can do so in your own language at the official website of the European Commission: http://ec.europa.eu/odr

Force Majeure:

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.