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Terms & Conditions

Terms of Sale

These terms of sale apply when purchasing goods and services on lesdeux.co.uk (the ”Home Page”) for delivery outside of Denmark, and you enter into agreement with:

 

LES DEUX ApS

 

VAT ID: DK-33506465

 

LES DEUX HQ

Raffinaderivej 10

Bygning J

2300 København S

 

+ 45 78745335

customercare@lesdeux.com

 

If there are any parts of the terms that you do not understand, we recommend that you contact sales support before you start using https://lesdeux.co.uk/

 

If you experience any problems with your order at https://lesdeux.co.uk/ please contact our sales support at: customercare@lesdeux.com or phone: + 45 78745335

 

Important message

Please read the terms and conditions carefully before ordering goods from https://lesdeux.co.uk/

 

These Terms and Conditions (Terms) apply when you order or purchase goods from the Website. The Terms may be updated from time to time (for example to reflect changes in technology, our business model, our system capabilities or in relevant laws and regulations) and therefore we ask you to agree to the Terms each time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to ”Us,” We,” “Les Deux” means us as the online shop.

 

If you do not accept the Terms, you cannot order or purchase goods on the Website.

 

  1. Concluding an agreement

1.1 When placing an order on the Home Page, you simultaneously accept these terms of sale (the ”Terms of Sale”). Additionally, we refer to the general rules of sales and contract law, including the rules on consumer contracts in Danish law, which also apply.

 

1.2 When you want to place an order, you pick items by adding them to your shopping cart. You can review, amend, and remove the selected items in your cart up until the time of clicking ”Proceed to checkout”, in connection with which you will be asked to accept the Terms of Sale.

 

1.3 At the checkout, you will be asked to type your name, address, phone number, and e-mail address. You will further be asked to choose a delivery method. You can at any step verify that the content of your order corresponds to your wishes. The final step is ”Continue to payment,” where you must enter your payment details. We will then receive your order. Please contact our Sales Support if you made a mistake when placing your order - they are ready to help you.

 

1.4 We cannot always guarantee that we can deliver the items you find on our webpage within a reasonable time, just as there may be accidental errors and crashes in the system, misprints, and incorrect prices. NO binding agreement between us has therefore been made until you have received an order confirmation from us at the e-mail address stated by you at the time of placing the order.

 

1.5 Ordering 

It is possible to create an account with Les Deux, however you do not have the ability to cancel or change orders yourself once an order has been placed. If you wish to do so, please contact customer care immediatley, contact Lex deux customer support, here it may be possible to make changes. If the order has not shipped you can cancel your order.Unfortunately, if you have received shipping confirmation it's not possible to amend or cancel your order. In this instance, please return your order once you have received it as per our standard returns policy.

 

You will be notified of the order confirmation straight after placing an order you will recieve this by the email address provided at check out. You can track the progress of the shipment of your order by the use of the tracking link from shipping mail or link in the footer to the courier website.

 

An order placed on a public holiday will be processed the first following business day.

 

1.6 We only offer the sales agreement between you as a customer and us. We do not offer this agreement to other businesses.



  1. Prices and payment

2.1 Payment can be made using the following listed means, and always in GBP currency. All prices on the UK website are inclusive of VAT. Please note that all offers or vouchers do not apply to already discounted items. We are not responsible for foreign taxes and duties which may incur at your expense if you are situated outside of Denmark.

 

2.2 We accept the following payment methods: Mastercard, Visa, Google Pay, Apple Pay, Maestro and PayPal. We will not charge you fees for any payment methods.

 

2.3 A provider handles the payment transaction as we use Shopify Payments with approval that uses 3D Secure approval to ensure a secure payment. Purchases made through MobilePay, Google Pay, and Apple Pay by their own approvals process. This is all encrypted, so your information is protected against third parties. A fee is charged at payments with certain credit cards corresponding to the fee charged by the payment card issuer not by us. The size of the fee will be disclosed when choosing the payment method.

 

2.4 When receiving your order, we reserve the amount on your card. We will not withdraw the money from your account until the items are sent from our warehouse. For some cards there will be made a reservation before the actual capture.

 

2.5 The price of the goods and any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation. 

 

Prices and charges include VAT at the rate applicable at the time of the order.



  1. Delivery

3.1 Items in stock can normally be expected to be delivered within 2-4 working days. You can choose the form of delivery which suits you best:

 

We use the following couriers to deliver to you: Delivery by DHL (Economy and Express ODD)

Orders are delivered to addresses throughout the UK. Goods will be delivered to the delivery address specified when ordering. For delivery with DHL Economy, you can expect to receive your order within 2-4 business days.

For delivery with DHL Express you can expect to receive your order in 1-2 business days. 

We offer shipping prices starting from 10GBP. Free shipping is offered for orders above 150GBP.

 

3.2 We reserve the right to change the delivery type of an order based on which goods or how many goods the order contains. Changes to the type of delivery will not impose further expenses on you. Unless otherwise expressly agreed, the stated are indicative and without liability.

 

Please note that an order is never sent without tracking, you will be notified of shipment via email and if you do not receive any of this information please contact customer care.

 

  1. Returns and complaints

4.1 We strive to always deliver satisfactory products which is why we offer free returns of your purchase within 30 days of recipet. Larger orders and pallet items could inccur a cost for return. Please contact customer care if a returns label is not included in your order. Items must always be returned in their original condition, i.e. with the hanging tag, price tag, shoe boxes and similar, all being intact. The item must be sent to our ware-house:

 

Les Deux ApS

  1. Louis-Hansens All 14

3060 Espergaerde

Denmark

4.2 Return

Please note We don't offer exchanges for non-EU countries. You are liable to create your own return label through a link here. We dont have any online return form, you as the customer will recieve a physical return form and will be liable to cover the return shipping costs. Please note that we will deduct the cost of shipping from your return. Please see our Delivery & Returns page for return fees.

 

You are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. Also, please enclose your receipt and a short explanation as to why you wish to return the package. If there is anything you are unsure of before you make a return and for more information, please contact our Customer Care team on customercare@lesdeux.com

 

4.3 Complaints

You have 6 months’ right of complaint by the provisions of the Danish Sale of Goods Act.

According to the UK laws Customers have up to 6 years to make a claim for an item they have bought (5 years in Scotland)

 

4.4 If you want to complain due to a defect, you must notify us within a reasonable time after having detected the defect. If you fail to do so, you will lose the right to rely on the defect. A complaint made no later than 2 months after the time of which you became aware of the delivered item’s defect will however always be considered reasonable, see however section 

 

4.5 There may be instances where we will ask you to return the defective item for our examination. You must therefore keep the item safe until you have been in dialogue with us and we have agreed on the further process for remedy of the defect.

 

4.6 Defects will be remedied by replacement or refund the entire or part of the purchase price. The provisions on defects in the Danish Sale of Goods Act apply.

 

When buying goods, the rules of the Sale of Goods Act apply. 

 

If your item suffers from a defect or we have delivered incorrect goods, please contact our sales support on: customercare@lesdeux.com or by phone:+ 45 78745335

 

When contacting customer care, please state the order number, item number, and describe what is wrong with the item, etc.

 

You have the right to send a complaint regarding your order. This means you can either request to have your goods exchanged, or for the purchase to be cancelled or to receive a reduction on the price. The right to a complaint will only be processed aslong as any faults and defects have not been caused as a result of incorrect or neglectful use of the product provided nor can the complaint be processed if the product in question has been damaged in any way through handling or accident after you as the customer have recieved your product.

 

When bringin a complaint to Les Deux, you as the customer should have use of the guarantee and the complaint brought to the attention of the shop with reasonable time from receipt of the product. Contact should be made by phone, email or letter. The product will then be required to be sent to Les Deux , following Les Deux instructions. Please note it is advisable to keep receipt of this return and your purchase receipt, this will then act as guarantee documentation. If a claim is valid Lex Deux will wither provide the return label at their cost or provide funds to cover the return.

 

  1. Right of cancellation

5.1 You have the right to cancel your purchases and withdraw from this agreement without giving reasons within 14 days. The right of cancellation period of 14 days is counted from the day when you:

 

  •       take physical possession of the items when it comes to the purchase of goods, or

 

  •       take physical possession of the last item when it comes to a contract for the purchase of several items ordered in one order and delivered separately.

 

5.2 Your right of cancellation, you must inform us in an unambiguous statement (e.g., by letter or e-mail). You may do this by sending us an e-mail with your name, order number, and a clear statement that you wish to use your cancellations for the entire or part of the order. You may use the standard withdrawal form at the bottom of this page or access it here.

 

 5.3 The right of cancellation period has been complied with if you send your statement regarding the exercise of your right of cancellation before the expiry of the right of cancellation period. You cannot cancel your purchase simply by refusing receipt without providing us the unambiguous statement to this fact as stated in section 

 

5.2. If you exercise your right to cancellation, we will refund the payment we received from you for the can-celled purchase, including delivery costs (however not any extra costs incurred as a con-sequence of you choosing another delivery method than the cheapest available standard delivery). We will refund your payment without undue delay and in any case no later than 14 days after having received your statement that you exercise your right of cancellation, see however further below.

 

5.4 We will refund you using the same payment method you used for the original transaction unless you have explicitly agreed to another refund payment method.

 

5.5 We can delay the refund until we have received the goods from you that comprise the cancelled purchase or until you have documented that you have returned the items to us, whichever comes first. You are only responsible for any depreciation of the goods caused by handling other than that necessary for you to assess the goods.

 

  1. Gift certificate

6.1 You can purchase gift certificates on the Home Page. When purchasing gift certificates, you simultaneously accept the Terms of Sale. Gift certificates can be purchased and used for online purchases on the Home Page in our physical stores.

 

6.2 Payment of a gift certificate may only be made using the payment methods mentioned in section 2.2 above. Gift certificates are issued by Les Deux ApS.

 

6.3 The gift certificate may be used to pay for the entire or part of your total order. If the value of the gift certificate does not cover the total amount of the contemplated order, the difference can be paid by using the other accepted payment methods as described above under section 2.

 

6.4 If your order on the Home Page contains both a gift certificate and physical goods, the purchase amount for the gift certificate will be withdrawn at the time of purchase where-as the purchase amount for the physical goods will be withdrawn from your account when the goods are shipped, in accordance with the Terms of Sale.

 

6.5 The gift certificate is sent electronically and can be used immediately after the issue.

 

6.6 The gift certificate is valid for 3 years after the purchase date. Gift certificate purchases make you subject to and give you the same access to the right of cancellation as stated above under section 5. After the expiry of the validity period, the gift certificate cannot be used for purchases of goods but can be cashed without fee from the date of expiry and zero-twelve (0-12) months on. Gift certificates older than four (4) years from the purchase date cannot be used, reactivated, or redeemed for cash.

 

6.7 We take no responsibility for issued gift certificates given that you as customer are responsible for the gift certificate and thereby the risk of the gift certificate’s loss, theft, misuse, or the like.

 

6.8 Les Deux reserves the right to make changes to the terms and conditions of the gift certificates from time to time and without notice. The terms and conditions in force from time to time are available on the Home Page.

 

6.9 If you have any questions regarding your gift certificate, you are welcome to contact our customer care at the following e-mail: customercare@lesdeux.com

 

  1. Reservations

7.1  Technical or typographical errors may occur on the website. We may therefore make changes to the website without notice just as we reserve our rights in case of such errors.

 

7.2 We may change the Terms of Sale for all future orders from the website without notice. 

 

  1. Inquiries and complaints

8.1 If you have any questions, comments, or wish to complain about an item purchased on the Home Page, we encourage you to contact us in writing, after which we will process your inquiry.

 

8.2 If we cannot reach a solution, you also have a right to file a complaint with the UK International Consumer Centre. You can also file the complaint though online services The site (https://www.ukecc.net/) is operated through the Chartered Trading Standards

Institute, with connections to the Trading Standards departments in the United Kingdom.

Here, UK based consumers can receive free and impartial advice for goods purchased from

businesses in other countries.

 

8.3 Consumers in the UK can also complain through the Citizens Advice online complaints platform:https://www.citizensadvice.org.uk/

 

  1. Intellectual property rights

9.1 The contents of the website as well as the products sold are protected by inter alia copyright, design rights, and trademarks of Les Deux and copyrights of our licensors. This applies to functions, software, texts, images, videos, sound, brands, designs, and the like. You must not copy, change, make public, or republish material from the Home Page.

 

9.2 The contents of the website must not be reproduced or saved. If you wish to use parts of the content of the Home Page or other material owned by us, you must have permission from Les Deux before any use hereof.

 

9.3 The name LES DEUX® and the mark II® and all related names, logos, products, and designs, as well as the rights hereto, are owned by Les Deux and must not be used without prior written permission from Les Deux.

 

  1. Force Majeure

10.1 10.1 You accept that in events beyond our reasonable control, including but not limited to strikes, lockouts, or other forms of professional conflicts (regardless of whether they involve our workforce or other parties), insufficiencies with transport networks, natural dis-asters, pandemics (including COVID-19 in its presently known form as well as any other possible future forms that may arise and cause production delays or delivery difficulties), war, riots, civil unrest, intentional damage, compliance with law or government order, rules, regulations or instructions, difficulties with obtaining permits, in particular import and export licences, accident, plant or machinery breakdown, power shortage, fire, flood-ing, storm or neglect by suppliers or sub suppliers which prevent timely performance of the contract ("Force Majeure"), the delivery time of our services may be prolonged by the time span which the Force Majeure event and its consequences stretch. We will immediately notify you of any delay in delivery in the event of Force Majeure.

 

  1. Our use of personal data (Privacy Policy)

11.1 In order to enter into and fulfil the agreement with you, we register and process personal data on you, including information on: 

 

Your name 

Your address 

Your phone number 

Your e-mail

You can read more about our processing of personal data in our privacy policy available here: Privacy Policy.

 

  1. COOKIES

12.1 We use cookies on the web page. Read more on the use of cookies in our terms hereof: Cookiepolicy.  



Withdrawal Form

 

This form is only to be filled out and returned if the right of cancellation is exercised. 

 

  1. Cancellation form

13.1.1 If you would like to exercise your right to cancel an order, you may use following cancellation form:

 

To:

_____________________

_____________________

 

Name of consumer:

Address of consumer:



I ___________________________________ hereby give notice that I cancel my contract of sale of the following products: __________________________________________________________________________________.

Ordered on __________________ and received on ___________________.



_____________________

Date and signature



21.2 If you would like to exercise your right to cancel a service on the Website, you may use following cancellation form:

 

To:

_____________________

_____________________

 

Name of consumer:

Address of consumer:



I ___________________________________ hereby give notice that I cancel a service on the Website: __________________________________________________________________________________.

Date of conclusion of the agreement: ___________________.



_____________________

Date and signature