Returns
Extended Returns
To help with your holiday shopping, we’re offering an extended return and exchange period! Any orders placed beetwen 1th November and 25th December can be returned or exchanged until January 24. Please note that the returned goods must be in original condition.
Returns
You are entitled to return your item for a full refund as long as it is within 30 days of receiving your order. Please note that the returned goods must be in original condition.
Fill out the returns form included with your order. If you are missing a form, you can download one here.
For non EU returns find the form here.
You can create your own return label here.
Please note that you’re responsible for the return until it reaches us, so we highly recommend downloading a return label from our site and following your package with the tracking feature.
However, if you would like to organize your own shipping to return an item, you can find our returns address at the bottom of this page.
Unfortunately we do not offer free returns. The shipping cost of returning an item will be deducted from your refund.
Return fees:
UK: 10 GBP / EU/non EU: 10 EUR / USA: 14 USD / Rest of world: 12 EUR
Exchanges
You are entitled to exchange your item for a different size or color within 30 days of receiving your order (From the start of November 1, we are offering an extended exchange period until January 24, 2025.) Please note that goods must be in original condition
Unfortunately we cannot exchange an item for a different style.
Please fill out the form you received with your order and specify the new color and/or size you would like to receive. If you need to download a new form you can find it here.
If you've requested to exchange an item for a different size and color and it's out of stock, our customer service team will contact you.
Please note it is not possible for non EU customers to exchange their order. For non EU returns find the form here.
Claims
If there is a fault with your item/your item is broken, you can report your complaint here.
Return address
Les Deux ApS
AA. Louis-Hansens Alle 14
3060 Espergaerde
CVR nr.: 33506465