Returns
Return Policy
If you wish to return your order, you can do so within 30 days of the delivery date. Please note that returned items must be in their original condition, with hangtags attached and in their original packaging.
In the event that your return parcel is lost in transit, we can only issue a refund if you are able to provide proof of shipment. We therefore recommend that you keep your drop-off receipt until your return has been received and processed.
Would you like to return an item?
1. Contact Customer Service at customercare@lesdeux.com with your order number and the styles you would like to return. They will then create a return label for you.
2. Pack the items in their original packaging.
3. Use the return label you received from customer service.
4. Drop off the package at your nearest drop-off point. Please bring a printed copy of your invoice, as some locations may require it.
5. Keep the drop-off receipt as proof of return.
If you use a different return label than the one we provide, return shipping won’t be covered by our return fee. If you’re missing a label, please let us know, and we’ll send you over a new one.
Please be aware that by returning yourself, you are accountable for all customs and fees.
Return address
Les Deux ApS
AA. Louis-Hansens Alle 14
3060 Espergaerde
Denmark
CVR nr.: 33506465
Yes, it is possible to return multiple orders together. Just remember to include a note in the package where both order numbers are clearly stated.
Unfortunately, we are unable to offer exchanges online for orders. Instead, we recommend placing a new order on our website.
You can expect to receive your refund within 1–4 business days after the return has been received at our warehouse.
If your item is faulty, you can submit a claim. Please include a photo of the issue along with your receipt or order confirmation. In line with the Danish Purchase Act, we offer repair or compensation for valid claims, and you have up to two years to submit a claim. If you’re unsure about anything, our Customer Care team is here to help.
Contact
You can always get in touch with our friendly customer care team using one of the methods below.
Email: customercare@lesdeux.com
Phone: +45 78 74 53 35
Monday–Friday: 10:00 – 16:00
(Please note that phone support is closed between 12:00 and 12:30)