If you'd like to cancel your order, please contact our Customer Care team with your order number as soon as possible. Please note that we're unable to make changes to an order — we can only cancel it, so you're welcome to place a new one instead.

If you've already received a shipping confirmation, we're no longer able to cancel or change your order. In that case, please refuse the delivery or return your order in accordance with our standard return policy.

We are sorry to hear that some styles are missing from your order. Please contact our Customer Care team at customercare@lesdeux.com with your order number, the missing styles, and a photo of the packaging, and we will be happy to assist you further.

Please keep the packaging in the meantime, as it is required for the investigation with the freight company.

We’re sorry to hear that an item in your order was out of stock.

If you are interested in purchasing the same item and the website indicates that only one or a few units remain available, please contact our Customer Care team at customercare@lesdeux.com. They will be happy to verify whether the item is still available or if the stock discrepancy is due to a technical issue.

If the item is currently sold out on the website, we recommend using the "Notify me when available" feature on the product page. By signing up, you will receive an email notification as soon as the item is back in stock

If an item is missing from your order, please contact our Customer Care team and provide the following information:

• Your order number
• The name of the item(s) you did not receive
• A photo of the shipping box

Once we have received this information, we will investigate the matter and get back to you as soon as possible.